PRIVACY POLICY
Effective Date: April 16, 2025
Last Updated: April 16, 2025
Canine Cabins LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.caninecabins.com and use our dog boarding kennel and grooming services.
Information We Collect
We may collect the following types of information:
• Personal Information: Name, phone number, email address, mailing address, and payment details.
• Pet Information: Dog’s name, breed, age, health history, vaccination records, and behavior notes.
• Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.
How We Use Your Information
We use your information for the following purposes:
• To register you and your pet for our boarding services.
• To communicate updates about bookings, services, and policies.
• To process payments and issue invoices.
• To improve customer experience and service quality.
• To comply with legal and safety requirements, such as ensuring pets are properly vaccinated.
• To respond to inquiries or provide customer support.
• To send newsletters, promotional materials, and updates (if opted-in).
• To enforce our policies and comply with legal obligations.
Sharing Your Information
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
We do not sell or rent your personal information. However, we may share information with:
• Veterinarians in case of a medical emergency.
• Payment processors to facilitate secure transactions.
• Legal authorities if required by law or for safety reasons.
Security of Your Information
We implement industry-standard security measures to protect your personal and pet-related information. However, no online system is 100% secure, and we cannot guarantee absolute protection.
Your Rights and Choices
You have the right to:
• Access and update your personal information.
• Request deletion of your data (subject to legal obligations).
• Opt-out of marketing communications at any time.
To exercise these rights, contact us at info@caninecabins.com.
Cookies & Tracking Technologies
We use cookies to enhance website functionality and improve user experience. You can disable cookies in your browser settings.
Third-Party Links
Our website may contain links to third-party websites (e.g., pet supply stores, veterinarians). We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this policy as needed. Any changes will be posted on this page with an updated “Effective Date.”
SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
If you consent to receive SMS from Canine Cabins, you agree to receive customer care SMS from us. Reply “STOP” to opt-out; Reply “HELP” for support; Message & data rates may apply; Messaging frequency may vary. See our privacy policy and terms and conditions for more information.
Types of SMS Communications
If you have consented to receive text messages from Canine Cabins you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Customer Care
Example: "Hi Janet, it's Abbie at Canine Cabins. We do have an appointment at 12:15 on Tuesday can you tell me a bit more about what kind of haircut you need for Spot? Reply STOP to opt-out of SMS messaging."
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointment.
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt-in to receive SMS messages from Canine Cabins by:
Filling out a website form.
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us at 412-627-6953 or www.caninecabins.com.
Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms of Service pages.
Message frequency may vary
Contact Us
If you have any questions about this Privacy Policy, contact us at:
Canine Cabins Luxury Dog Retreat
412-627-6953
info@caninecabins.com
195 Toms Run Road, Pittsburgh, PA 15237