Terms & Conditions

Effective Date: February 24, 2025

Welcome to Canine Cabins, a dog boarding kennel and grooming salon serving the Greater Pittsburgh area. By using our website and services, you agree to the following Terms & Conditions (“Terms”). Please read them carefully.

1. Acceptance of Terms

By booking a boarding stay, daycare service, or any other service, you agree to these Terms. If you do not agree, please do not use our services.

2. SMS Disclosure 

By opting in, you agree to receive SMS-based messages regarding discussions about your account and customer service. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@caninecabins.com. You can opt out at any time by replying STOP.

3. Dog Boarding & Daycare Requirements

   •   All dogs must be current on vaccinations (Rabies, DHLPP, Bordetella) and proof must be provided before boarding.

   •   Dogs must be free of contagious illnesses and on a flea/tick prevention program.

   •   Dogs must be non-aggressive and socialized to ensure safety for staff and other pets.

   •   Owners must complete a boarding agreement and emergency contact form before the first stay.

4. Drop-Off & Pick-Up Policies

   •   Dogs must be dropped off and picked up during business hours unless otherwise arranged.

   •   Late pick-ups may be subject to additional fees.

   •   If a dog is left beyond the scheduled pickup time without contact, we reserve the right to continue to board the dog with payment in full for any additional nights. 

5. Payment & Cancellation Policy

   •   Deposits: A deposit may be required for peak boarding seasons.

   •   Cancellations: Cancellations must be made at least 14 days before the scheduled stay to avoid fees.

   •   Late Payments: Payment is due upon pickup. Unpaid balances may incur late fees.

6. Medical Emergencies

   •   In the event of a medical emergency, we will attempt to contact the owner first. If unreachable, we will seek veterinary care as needed.

   •   Owners are responsible for any veterinary costs incurred during their dog’s stay.

7. Liability Waiver

   •   We will take every precaution to keep your dog safe. However, we are not liable for injury, illness, or loss due to natural causes, playgroup interaction, or unforeseen incidents.

   •   The owner acknowledges that there are inherent risks associated with dog boarding and accepts responsibility for their pet’s well-being.

8. Personal Belongings

   •   While we allow personal items (beds, toys, etc.), we are not responsible for lost or damaged belongings.

9. Grooming & Bathing

   •   If a dog requires emergency grooming (e.g., severe matting or hygiene issues), we reserve the right to groom them at the owner’s expense.

10. Right to Refuse Service

   •   We reserve the right to refuse service to any dog displaying aggressive behavior or any owner who does not comply with our policies.

11. Governing Law

These Terms are governed by the laws of Allegheny County, PA. Any disputes shall be resolved in the courts of Allegheny County.

12. Changes to These Terms

We may update these Terms as needed. Continued use of our services after changes means you accept the new Terms.

13. Contact Us

For any questions about these Terms, contact us at:

Canine Cabins Luxury Dog Retreat

412-627-6953

info@caninecabins.com

195 Toms Run Road, Pittsburgh, PA 15237